Refund policy

Return and Refund Policy

Thank you for shopping at Dentoria. We want to ensure you have a great experience with our professional optical products. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Dental loupes and related optical accessories must not show any signs of wear, scratches, or damage.
Your item needs to have the receipt or proof of purchase.

2. Non-Returnable Items
For hygiene and safety reasons, any product that has been used in a clinical or practical setting cannot be returned unless it is found to be defective upon arrival.

3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Exchanges
We only replace items if they are defective, damaged upon arrival, or if you received the wrong magnification/working distance by our mistake. If you need to exchange it for the same item, send us an email at [ضع إيميل المتجر هنا].

5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item, unless the item received was defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: support@dentoriastore.com